Frequently Asked Questions

Our standard MOQ is 1 unit for samples and 100 units for bulk OEM/ODM orders. We offer low MOQ tablet wholesale for startups and small brands. Mix models within the same product family allowed.

Yes — we accept trial orders from 50 units on selected SKUs, though pricing is more attractive at 100+ units. Custom firmware, custom packaging, and custom logo are still available at 50-unit volumes.

Yes. Our verified Alibaba Gold Supplier store is at liontek.en.alibaba.com (brand: LIONTEK). Both Wintouch and LIONTEK are operated by the same factory in Dongguan, China. You can place trade-assured orders through Alibaba or contact us directly.

Wintouch and LIONTEK (联迪科技) are sister brands operated by the same ISO 9001 certified factory in Dongguan. Wintouch focuses on consumer and kids tablets; LIONTEK is the Alibaba storefront serving export B2B buyers. Same factory, same QC, same engineering team.

Wintouch / LIONTEK is headquartered at No.2 Lianfeng New Road, Dalingshan Town, Dongguan City, Guangdong, China. The factory has been operating since 2011 and occupies 10,000 m² with 4 SMT lines.

Over 18.9 million units shipped to 70+ countries since 2011. Annual capacity is approximately 1.8 million units across 4 SMT lines. Repeat-order rate is 68%.

Yes. Full private label: custom logo branding (silkscreen / laser), custom firmware ROM, custom boot animation, branded packaging, and custom Quick Start Guides. White label tablets with neutral packaging also available.

Yes. We offer custom tablet enclosure design — bring your own industrial design or use ours. New mold tooling typically takes 15–25 days. We also offer CKD (Completely Knocked Down) and SKD (Semi Knocked Down) tablet assembly options.

We customize: screen size (7"–12"), resolution (HD / FHD / 2K), chipset (MediaTek, Rockchip, Allwinner, Unisoc, Snapdragon), RAM (2GB–16GB), storage (32GB–512GB), battery (3000mAh–10000mAh), cameras, I/O ports (Type-C, pogo pin, RJ45, serial port, VESA mount), and wireless (WiFi 6, 4G LTE, 5G).

Standard OEM samples ship in 14 working days from spec sign-off. Mass production begins within 35 working days of sample approval and deposit receipt. New mold tooling adds 15–25 days to the first sample.

Yes. We pre-configure MDM support on all business and enterprise tablets. Kiosk mode, app whitelisting, remote management, and secure boot available. Compatible with leading MDM platforms (SOTI, ManageEngine, Scalefusion, Hexnode, VMware Workspace ONE).

Most current SKUs ship with Android 13 or 14 as standard. Android 11 and 12 still available for legacy enterprise programs. We can lock the Android version per customer and provide long-term firmware maintenance for enterprise contracts.

Our tablets are CE, FCC, RoHS 2.0, and Google GMS certified. We also provide BIS (India), UKCA (UK), UN38.3 battery, EN71 toy safety, ASTM children product, and CPC kids certification depending on target market. Factory is ISO 9001 and BSCI certified.

Yes. Wintouch is a Google GMS licensed tablet factory. All our Android tablets come with GMS certification, granting access to Google Play Store, Google Maps, YouTube, and all Google services.

Yes — Wintouch has held ISO 9001:2015 certification since 2014. The factory is also BSCI audited for ethical labor practices. Audit reports are available on request for procurement teams.

Yes. Wintouch is BSCI (Business Social Compliance Initiative) audited annually. We can supply the latest BSCI report under NDA for buyers requiring ethical-sourcing documentation.

Yes. Selected enterprise and rugged tablet models are UL Listed (E548535). UL certification is available for new programs upon request.

Education (kids learning tablets), retail (POS tablets), logistics (barcode scanner tablets), healthcare (medical-grade tablets), field service (rugged outdoor tablets), hospitality (restaurant ordering tablets), enterprise (MDM-enabled business tablets), and entertainment (gaming / media tablets).

Yes. We manufacture 18+ kids tablet models with parental controls, kid-proof EVA / silicone cases, pre-loaded educational apps, and CPC / EN71 / ASTM child-safety certifications. Brands include TABY, BEAR, K77, K81 PRO, and K712.

Yes. Wintouch produces rugged Android tablets with IP65 / IP67 ratings, MIL-STD-810G drop resistance, sunlight-readable displays, and extended battery for field service, logistics, and outdoor use. Models include SA11 and the T616 stylus tablet.

Payment: T/T 30/70 (30% deposit, 70% before shipment). L/C available for orders over $50,000. Shipping: air freight (5–7 days) or sea freight (15–25 days). FOB Shenzhen, EXW available. DDP door-to-door supported. Professional export packaging included.

Yes — we ship to 70+ countries including the US, UK, Germany, France, Spain, Italy, Brazil, UAE, Saudi Arabia, India, Australia, Mexico, and most of LATAM and Africa. FCL / LCL by sea, express by DHL / FedEx / UPS, air freight, and rail (China–EU) all supported.

Yes. We offer tablet PC drop shipping — we ship directly to your customers or Amazon FBA warehouses with your branding and packaging. Neutral packaging also available for unbranded tablet wholesale.

Yes. We ship 1–5 evaluation samples with your branding in 3–5 business days (without firmware customization) or 14 working days with full OEM firmware + branding. Sample fee is refunded on bulk orders over 500 units.

Standard warranty is 12 months from bill of lading date and covers main unit plus standard accessories. For covered material or workmanship defects, Wintouch provides free repair, free replacement where repair is impractical, remote diagnosis by email or video call, and complimentary firmware updates during the warranty term. Before returns, clients should obtain an RMA number and mark shipping documents "Return for Repair".

In-warranty defective units are repaired or replaced free of charge after RMA approval. Out-of-warranty units can be repaired at preferential rates. We maintain a 2% spare-parts allocation on bulk orders so customers can perform front-line replacements without shipping units back to China.

Yes. We provide complimentary firmware patches during the warranty period. For enterprise programs we offer 3–5 year long-term firmware support contracts, including security patches and Android version locking.

Chuwi and Teclast are primarily consumer-retail tablet brands that sell finished products under their own names. Wintouch is a factory-direct OEM/ODM supplier — we manufacture under your brand, with your firmware and packaging, at lower MOQ and with custom hardware options. We do not compete with our own customers in retail channels.

Wintouch is a direct factory. We own the 10,000 m² production facility in Dongguan with 4 in-house SMT lines, QC labs, aging-test rooms, and final assembly. No middleman pricing. Factory tours can be arranged for verified B2B partners.